Terms of Service

1. Introduction

1.1 Welcome to the ZOZO-TOWN Platform (the "Website"). Before using the Site or opening an ZOZO-TOWN account (an "Account"), please read the following Terms of Service carefully so that you understand your obligations to ZOZO-TOWN International Ltd. and its affiliates and subsidiaries (individually and collectively, "ZOZO-TOWN", "we", "us", "ZOZO-TOWN", "we", "us"), "we" or "our"). The "Services" provided or made available by us include (a) the Website, (b) the services provided by the Website and the ZOZO-TOWN client software available through the Website, and (c) all information, linked pages, functionality, data, text, images, photos , graphics, music, sound, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other services made available through the Site or its related services Materials ("Content"). Any new features that add to or enhance the Service shall also be subject to these Terms of Service. These Terms of Service govern your use of the services provided by ZOZO-TOWN.

1.2 The Services include online platform services that provide venues and opportunities for the sale of goods between buyers (“Buyers”) and sellers (“Sellers”) (collectively, “you”, “Users” or the “Parties”). The actual contract of sale is between the buyer and the seller directly and ZOZO-TOWN is not a party to that contract or any other contract between the buyer and the seller and does not accept any obligation in connection with any such contract. The parties to such transactions will be solely responsible for the sales contract, bill of goods, purchase guarantee, etc. between them. ZOZO-TOWN is not involved in transactions between users. ZOZO-TOWN may or may not pre-screen users or user-provided content or information. ZOZO-TOWN reserves the right to remove any content or information you post on the Site in accordance with Section 6.4 hereof.

1.3 Before becoming a user of this website, you must read and accept all terms and conditions in and associated with these Terms of Service, and you must agree to be processed as described in the Privacy Policy linked here Your personal data.

1.4 ZOZO-TOWN reserves the right to change, modify, suspend or terminate all or any part of the Website or Services at any time or with notice as required by local law. ZOZO-TOWN may release certain services or their features in beta versions, which may not work properly or in the same way as the final version, and we assume no responsibility for such situations. ZOZO-TOWN may also, in its sole discretion, impose limits on certain features or restrict your access to parts or all of the Site or Services without notice or liability.

1.5 ZOZO-TOWN reserves the right to deny you access to the Site or Services or allow you to open an account for any reason.

By using the ZOZO-TOWN Services or opening an account, you irrevocably accept and agree to the terms of this Agreement, including the additional terms and conditions and policies referenced herein and/or linked hereto.

If you do not agree to these Terms, please do not use our Services or access this Site. If you are under 18 years of age or the legal age to obtain consent under the applicable laws of your country ("Legal Age"), you must obtain permission from a parent or legal guardian to open an Account, or the legal guardian must agree to the terms of this Agreement . If you don't know if you are of legal age, or do not understand this section, please do not create an account before asking your parent or legal guardian for help. If you are the parent or legal guardian of a minor who creates an Account, you must accept the terms of this Agreement on behalf of that minor, and you will be responsible for all use of the Account or Company Services using that Account,

2. Privacy 2.1 At ZOZO-TOWN, your privacy is very important to us. To better protect your rights, we provide the ZOZO-TOWN Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how ZOZO-TOWN collects and uses information related to your account and/or your use of the Services ("User Information"). By using the Services or providing information on the Site, you: (i) consent to ZOZO-TOWN’s collection, use, disclosure and/or processing of your Content, Personal Data and User Information as described in the Privacy Policy; (ii) agree and acknowledge your Ownership of user information is jointly owned by you and ZOZO-TOWN; and (3)

You shall not disclose your user information to any third party, directly or indirectly, or allow any third party to access or use your user information without the prior written consent of ZOZO-TOWN.

2.2 Users who have personal data of other users through their use of the Services ("Recipients") hereby agree that they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the Recipient to collect the user of its Personal Data (the “Disclosing Party”) to delete the Data it has collected from the Recipient’s database; and (iii) permit the Disclosing Party to review in each case (ii) and (iii) above as required by applicable law Information collected about them by the recipient.

3. Limited License 3.1

ZOZO-TOWN grants you a limited and revocable license to access and use the Service subject to the terms and conditions of these Terms of Service. All proprietary content, trademarks, service marks, brand names, logos and other intellectual property ("Intellectual Property") displayed on the Site are the property of ZOZO-TOWN and, where applicable, third parties identified on the Site owner. No right or license is granted, directly or indirectly, to any party accessing the Site to use or reproduce any intellectual property, and no party accessing the Site shall assert any right, title or interest therein. By using or accessing the Services, you agree to abide by copyright, trademark, service mark, and all other applicable laws protecting the Services, the Site, and its content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell or create derivative works from any portion of the Services, Website or their Content. You also may not mirror or frame any part or all of the Site on any other server or as part of any other website without our prior written consent. Additionally, you agree that you will not use any robot, spider, or any other automatic device or manual process to monitor or copy our content (standard search engine technology used by Internet search sites is deemed to have giving such consent) directs Internet users to this website). Mirror or frame any part or all of the Content on any other server or as part of any other website. Additionally, you agree that you will not use any robot, spider, or any other automatic device or manual process to monitor or copy our content (standard search engine technology used by Internet search sites is deemed to have giving such consent) directs Internet users to this website). Mirror or frame any part or all of the Content on any other server or as part of any other website. Additionally, you agree that you will not use any robot, spider, or any other automatic device or manual process to monitor or copy our content (standard search engine technology used by Internet search sites is deemed to have giving such consent) directs Internet users to this website).

3.2 You are welcome to link to this website from your website, provided that your website does not imply an endorsement by ZOZO-TOWN or any association with ZOZO-TOWN. You acknowledge that ZOZO-TOWN may, at its sole discretion, cease providing some or all of the Services at any time without prior notice.

4.Software

Any software we make available to you as part of the Service is subject to the provisions of these Terms of Service. ZOZO-TOWN reserves all rights in the Software not expressly granted by ZOZO-TOWN under this Agreement. Any third-party scripts or code linked to or referenced from the Services are licensed to you by the third party that owns such scripts or code, and not by ZOZO-TOWN.

5.Account and Security 5.1

Certain features of our Services require registering for an account by selecting a unique user identification ("User ID") and password and providing certain personal information. ZOZO-TOWN reserves the right to suspend or terminate your account if you select a user ID that ZOZO-TOWN determines, in its sole discretion, to be offensive or inappropriate. You may use your account to access other products, websites or services that we have enabled access to or that are tied to or partnered with by us. ZOZO-TOWN has not reviewed and is not responsible for any third-party content, functionality, security, services, privacy policies or other practices of these products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies,

5.2 You agree to (a) keep your password confidential and only use your user ID and password when logging in, (b) ensure that you are logged out from your account at the end of each session on the Website, (c) immediately Notify ZOZO-TOWN of any unauthorized use of your account, user ID and/or password, and (d) ensure that your account information is accurate and current. You are solely responsible for all activities that occur under your User ID and Account, even if such activity or use is not yours. ZOZO-TOWN will not be responsible for any loss or damage caused by the unauthorized use of your password or your failure to comply with this section.

5.3 You agree that ZOZO-TOWN may, for any reason and in its sole discretion and with or without notice to you or any third party, immediately terminate your account and your User ID, remove from the Website or discard any content associated with your account and User ID , revoke any subsidies provided to you, cancel any transactions associated with your account and user ID, temporarily or in more serious cases permanently withhold any sales proceeds or refunds, and/or take any other action ZOZO-TOWN deems necessary. Reasons for such conduct may include, but are not limited to, actual or suspected (a) prolonged inactivity, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive conduct (d ) having multiple user accounts, (e) purchasing products on the Site for the purpose of commercial resale, (f) unusual or excessive purchases of products from the same seller or related group of sellers, (g) credential abuse (including but not limited to sales Selling Vouchers to third parties, selling Vouchers or other credits at a price significantly above face value, and/or making unusual or excessive use of Vouchers on the Site), or (h) conduct harmful to other users, third parties, or ZOZO-TOWN's commercial interests. Use of an account for unlawful, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without prior notice. If for any reason a legal dispute or law enforcement action begins relating to your account or your use of the Services,

5.4 Users may terminate their account if they notify ZOZO-TOWN in writing (including by email). Notwithstanding any such termination, User will remain responsible for any outstanding transactions (whether commenced before or after such termination), product shipments, product payments, etc., and User must promptly contact ZOZO-TOWN when he or she and in accordance with the Services The terms effectively proceed and complete all outstanding transactions. ZOZO-TOWN assumes no responsibility and will not be liable for any damages resulting from actions taken under this section. User waives any and all claims based on any such action taken by ZOZO-TOWN.

5.5 You may only use the Services and/or open an Account if you are located in one of our approved countries as updated from time to time.

6. Terms of Use 6.1 The license to use the Site and Services is valid until terminated. This license will terminate in accordance with the provisions of these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such case, ZOZO-TOWN may terminate such termination with or without notice to you. 6.2 You agree not to: (a) Upload, post, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, disturbing, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy Content that is hateful, or racially, ethnically or otherwise objectionable; (2)

Violate any laws, including without limitation any laws and regulations relating to import or export restrictions, third party rights, or our Prohibited and Restricted Items Policy;

(c) upload, post, transmit or otherwise make available any content featuring unsupervised minors or use the Services to harm minors in any way;

(d) use the Services or upload Content to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;

(e) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service;

(f) remove any proprietary notices from the Site;

(G) Cause, permit or authorize the modification, creation of derivative works or translation services without the express permission of ZOZO-TOWN;

(h) use the Services for the benefit of any third party or in any manner not permitted by the license granted hereunder;

(i) use the Services or upload content in a fraudulent, unconscionable, false, misleading or deceptive manner;

(j) open and/or operate multiple user accounts for any violation of the letter or spirit of these Terms of Service;

(k) use any unofficial ZOZO-TOWN hardware or software (including but not limited to emulators, emulators, robots or other similar hardware or software) to access the ZOZO-TOWN Platform, open a user account or otherwise access your user account;

(l) manipulate the price of any item or interfere with other users' listings;

(m) take any action that may undermine the feedback or rating system;

(n) Attempt to decompile, reverse engineer, disassemble or hack the Services (or any part thereof) or to defeat or overcome any encryption technology or security measures implemented by ZOZO-TOWN and/or the data transmitted, processed or stored by Provided by ZOZO-TOWN;

(o) harvest or collect any information about or about other account holders, including without limitation any personal data or information;

(p) Upload, email, post, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of your employment) relationship or confidentiality agreement);

(q) upload, email, post, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any party;

(r) Upload, email, post, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes" or any other unauthorized form of solicitation;

(s) upload, email, post, transmit or otherwise make available any software viruses, worms, Trojan horses or any other computer code, routines, files designed to directly or indirectly interfere with, manipulate, disrupt, damage or Program material or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;

(t) disrupt the normal flow of dialogue, cause the screen to "scroll" faster than other users of the Service are able to type, or otherwise negatively affect other users' ability to communicate in real time;

(u) interfere with, manipulate or disrupt the Service or servers or networks connected to the Service or any other user's use and enjoyment of the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;

(v) take any action or conduct that could, directly or indirectly, damage, disable, overburden, or impair the Service or the servers or networks connected to the Service;

(w) Use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, norm, directive, guideline, policy or regulation, including without limitation the laws and requirements (whether or not legally binding) relating to effectiveness) anti-money laundering or counter-terrorism;

(x) use the Services to violate or circumvent any sanctions or embargo imposed or enforced by the U.S. Treasury Department’s Office of Foreign Assets Control, the United Nations Security Council, the European Union, or the United Kingdom Treasury Department;

(y) use the Services to invade the privacy of others or to “stalk” or otherwise harass others;

(z) infringe ZOZO-TOWN’s rights, including any intellectual property rights and any passing off thereof;

(aa) use the Services to collect or store personal data about other users in connection with the prohibited conduct and activities set forth above;

(bb) list items that infringe the copyright, trademark or other intellectual property rights of third parties, or use the Services in a manner that infringes the intellectual property rights of others; and/or

or (cc) direct or encourage other users to engage in transactions outside of the Site.

6.3 You understand that all content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such content originated. This means that you, and not ZOZO-TOWN, are solely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using this Website, you may be exposed to content that you may find offensive, indecent, or objectionable. To the maximum extent permitted by applicable law, in no event shall ZOZO-TOWN be liable in any way for any content, including without limitation for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use or Reliance on any content posted, emailed, transmitted or otherwise made available on the Site.

6.4 You acknowledge that ZOZO-TOWN and its designees have the right (but not the obligation) to pre-screen, refuse, delete, stop, suspend, remove or move any content, including but not limited to, any content or information posted by you, that may be available on the Site at its sole discretion. obtained from the website and assumes no responsibility to you. Without limiting the foregoing, ZOZO-TOWN and its designees reserve the right to remove any content (i) that violates these Terms of Service or our Prohibited and Restricted Items Policy; (ii) if we receive complaints from other users; (iii) ) if we receive a notice or allegation of intellectual property infringement or other legal direction or a request for removal; (iv) if such content is otherwise objectionable. We may also block delivery of communications (including, but not limited to, status updates, posts, messages to or from the Service and/or as part of our efforts to protect the Service or our users, or otherwise enforce the provisions of these Terms and Conditions). chat). You agree that you must evaluate, and bear all risks associated with, the use of any Content, including without limitation any reliance on the accuracy, completeness or usefulness of such Content. In this regard, you acknowledge that you have not, and to the fullest extent permitted by applicable law, may not rely on any content created by ZOZO-TOWN or submitted to ZOZO-TOWN, including without limitation information found in the ZOZO-TOWN Forums and all other parts of the Site. and assume all risks associated with the use of any Content, including without limitation any reliance on the accuracy, completeness or usefulness of such Content. In this regard, you acknowledge that you have not, and to the fullest extent permitted by applicable law, may not rely on any content created by ZOZO-TOWN or submitted to ZOZO-TOWN, including without limitation information found in the ZOZO-TOWN Forums and all other parts of the Site. and assume all risks associated with the use of any content, including, without limitation, any reliance on the accuracy, completeness or usefulness of such content. In this regard, you acknowledge that you have not, and to the fullest extent permitted by applicable law, may not rely on any content created by ZOZO-TOWN or submitted to ZOZO-TOWN, including without limitation information found in the ZOZO-TOWN Forums and all other portions of the Site.

6.5 You acknowledge, consent and agree that, if required by law, ZOZO-TOWN may access, preserve and/or disclose your account information and content to any legal, regulatory or governmental authority, relevant rights owner or other third party, pursuant to a court order or The lawful requirements of any governmental or regulatory agency having jurisdiction over ZOZO-TOWN, or in the good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service or our prohibitions and Restricted Items Policy; (c) respond to claims that any content infringes third party rights, including intellectual property rights; (d) respond to your customer service requests; (e) protect the rights, property or person of ZOZO-TOWN, its users and/or the public Safety.

7. Violations of our Terms of Service 7.1 Violations of this policy may result in a range of actions, including but not limited to any or all of the following: ⦁ List removal ⦁ Account permission restrictions ⦁ Account suspension and subsequent termination ⦁ Criminal offense charges ⦁ Civil litigation, including but Claims not limited to damages and/or provisional or injunctive relief 7.2 If you believe that a user on our website has violated these Terms of Service, please contact ZOZO-TOWN.vi@gmail.com.

8. Report intellectual property infringement

8.1 As stated above, ZOZO-TOWN does not permit the posting of merchandise that infringes upon the intellectual property rights of brands or other intellectual property owners ("IP Owners").

8.2 Unless otherwise expressly stated, users are independent individuals or businesses and they are not affiliated with ZOZO-TOWN in any way. ZOZO-TOWN is neither the user’s agent nor the user’s representative, nor does it hold and/or own any of the information listed on the website. commodity. Place.

8.3 If you are an Intellectual Property Owner or the Intellectual Property Owner's duly authorized agent ("IP Agent") and you believe that your rights or the rights of your principal have been violated, please contact us at ZOZO-TOWN.vi@gmail.com And provide us with the documents requested below to support your claim. Please allow us time to process the information provided. ZOZO-TOWN will respond to your complaint as soon as possible.

8.4 Complaints under this Section 8 must be provided in the form prescribed by ZOZO-TOWN, which form may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of the Intellectual Property Owner or Intellectual Property Agent (collectively, , "Informant"); (b) a description of the type and nature of the intellectual property allegedly infringed and proof of title; (c) a description of the nature of the alleged infringement with sufficient detail to enable ZOZO-TOWN to evaluate the complaint; (d) ) contains the URL of a listing of alleged infringement; (e) information sufficient to permit ZOZO-TOWN to contact the informant, such as the informant's physical address, telephone number, and email address; (f) a statement by the reporting person that the complaint is made in good faith, and The use of the intellectual property identified by the whistleblower is not authorized by the intellectual property owner or the law; (g) the informant declares that the information in the notification is accurate and that the informant will compensate us for any losses we may suffer as a result of the information provided by the whistleblower, and the reporting person has appropriate rights or is authorized to act on behalf of the intellectual property owner in all matters relating to the complaint.

8.5ZOZO-TOWN acknowledges that manufacturers have the right to enter into certain exclusive distribution agreements or minimum advertised price agreements for their products. However, a breach of such agreement does not constitute an infringement of intellectual property rights. Since the execution of these agreements is a matter between the manufacturer and seller, ZOZO-TOWN does not assist with such execution activities nor enforce exclusive distribution rights or price control matters except in countries with laws specifically governing selective or exclusive sales. allocated within.

8.6 Each Seller agrees to hold ZOZO-TOWN and its affiliates harmless from and against all claims, causes of action, damages and judgments arising out of any removal of any content or product listings based on or related to any claim of intellectual property infringement.

9. Purchase and payment

9.1ZOZO-TOWN supports one or more of the following payment methods in each country in which it operates: (i) Credit Card Credit card payments are processed through third-party payment channels, and the types of credit cards accepted by these payment channels may vary depending on the jurisdiction in which you are located. Varies.

(ii) Installment Purchase Plan For orders over S$200, buyers can pay in installments. Installment payments are processed through third-party channels.

9.2 The Buyer may only change his preferred method of payment for a purchase before payment is made.

9.3 ZOZO-TOWN is not responsible for any loss or damage caused to the Buyer due to incorrect shipping information and/or payment information entered by the Buyer or payment made by the Buyer in connection with the purchased items. We reserve the right to check whether the buyer is duly authorized to use a payment method and may suspend a transaction until such authorization is confirmed or cancel the relevant transaction if such confirmation cannot be obtained.

10. Seller wallet

10.1 Your Account allows the storage of funds you receive from the proceeds of sales on the Platform (“Seller Wallet”). The total of this amount, minus any withdrawals, will be reflected as the balance of your seller wallet.

10.2 You may transfer funds from your Seller Wallet (up to your Seller Wallet Balance) to your linked bank account ("Linked Account") by submitting a transfer request ("Withdrawal Request") at most once per day. ZOZO-TOWN may also automatically transfer funds from your seller wallet to your linked account at regular intervals, as determined by ZOZO-TOWN. ZOZO-TOWN will only process such transfers on business days and it may take up to two business days for such transfers to be credited to your linked account. ZOZO-TOWN can only pay sellers via bank transfer. Therefore, sellers must provide their bank account details to ZOZO-TOWN in order to receive payment from their seller wallet.

10.3 Currently, ZOZO-TOWN can only pay you through third-party payment channels. Therefore, you must provide ZOZO-TOWN with your detailed payment information for payment collection (such as money received from product sales or ZOZO-TOWN refunds).

(a) ZOZO-TOWN sets the corresponding payment cycle based on the seller’s store reputation score. They are 1 star, 2 star, 3 star, 4 star, 5 star and preferred seller respectively.

(b) A new seller who registers a store is a preferred seller. The payment cycle for preferred sellers and 5-star sellers is T+1 on working days.

(c) The payment cycle for 4-star stores is on the 10th, 20th and 30th of every month.

(d) The payment cycle for 3-star and 2-star stores is on the 15th and 30th of each month.

(e) The payment cycle for 1-star stores is on the 1st of every month.

10.4 Payment for the goods you sell on ZOZO-TOWN shall be credited to your seller wallet within seven (7) days after the goods are delivered to the buyer or immediately after the buyer confirms receipt of the goods.

10.5 You may not modify or cancel a withdrawal request once submitted.

10.6 If an error occurs in the processing of any transaction, you authorize us to correct such error by initiating a debit or credit entry to the bank account designated by you, provided that any such correction complies with applicable laws and regulations. If for any reason we are unable to debit your designated bank account, you authorize us to resubmit the debit, plus any applicable fees, to or debit the debit and applicable fees to any other bank account or payment instrument you have on file with us. Get it from your seller wallet in the future.

10.7 You authorize us to initiate a debit or credit entry to your seller wallet:

(i) correct any errors in the processing of any transaction;

(ii) ZOZO-TOWN determines that you have engaged in fraudulent or suspicious activities and/or transactions;

(iii) in connection with any lost, damaged or incorrect items;

(iv) in connection with any incentives or rebates;

(v) in connection with any uncollected fees;

(vi) in connection with the resolution of any transaction disputes, including any compensation due to or from you;

(vii) in relation to any prohibited items or items detained by customs;

(8) Relating to any changes agreed by the buyer and the seller;

(9) You have activated the advertising credit points recharge function to purchase advertising credit points and your advertising credit points have fallen below the minimum amount of your advertising credit points.

11.Shopping payment

11.1 If you have both an ZOZO-TOWN account and an ZOZO-TOWNPay Pte account. Ltd. ("ZOZO-TOWNPay"), you authorize ZOZO-TOWN to disclose to ZOZO-TOWNPay such information as is necessary for ZOZO-TOWNPay to provide the Services (as defined in the ZOZO-TOWNPay Terms of Service) to you, including without limitation any payment details associated with your account.

12. Store Guarantee

12.1 The ZOZO-TOWN Warranty is a service provided by ZOZO-TOWN or its authorized agents to protect your purchase. To avoid liability risks, monies purchased from Sellers using the Services will be held by ZOZO-TOWN or its authorized agents ("ZOZO-TOWN Guaranteed Account"). Sellers do not receive interest or other income from the amounts you pay into your ZOZO-TOWN Secured Account.

12.2 After Buyer pays for his or her order ("Buyer's Purchase Money"), Buyer's Purchase Money will remain in the ZOZO-TOWN Secured Account until:

(a) Buyer sends ZOZO-TOWN confirmation that Buyer has received his/her goods, in which case, unless 12.2(d) applies, ZOZO-TOWN will release Buyer’s purchase price (less Seller’s freight percentage (if applicable), Transaction Fees and Taxes) Amounts (as defined below) paid to the Seller in the ZOZO-TOWN Secured Account and (if applicable) Cross-Border Fees (as defined below);

(b) the ZOZO-TOWN Warranty Period (or any approved extension under 12.3) expires, in which case ZOZO-TOWN will release Buyer’s purchase price (less Seller’s shipping charges) unless 12.2(c) or 12.2(d) applies. Ratio (if applicable), Transaction Fees and Taxes (as defined below) paid to the Seller in the ZOZO-TOWN Secured Account and, if applicable, Cross-Border Fees (as defined below);

(C) ZOZO-TOWN determines that Buyer's return and/or refund request is successful, in which case, unless 12.2(d) applies, ZOZO-TOWN will refund Buyer in accordance with the refund and return policy;

(d) ZOZO-TOWN reasonably determines the allocation of Buyer’s purchase funds (less Seller’s proportion of Shipping Fees (if applicable), Transaction Fees and Taxes (as defined below) and, if applicable, cross-border and other time expenses (as defined below)) ) is appropriate, including, but not limited to, where it deems reasonably necessary to comply with applicable law or court order or to enforce these Terms of Service.

The ZOZO-TOWN Guarantee is only available to buyers who pay to an ZOZO-TOWN Guaranteed account through the channels provided by ZOZO-TOWN. Offline arrangements between buyers and sellers will not be covered by ZOZO-TOWN coverage.

12.3 Payments made through ZOZO-TOWN channels will be retained in the ZOZO-TOWN Guarantee Account for a specified period of time (the "ZOZO-TOWN Guarantee Period"). To learn more about the ZOZO-TOWN Warranty Period, please click this link. Buyers may request a one-time extension of the ZOZO-TOWN Warranty Period prior to the expiration of the applicable ZOZO-TOWN Warranty Period, subject to and subject to the Refund and Return Policy. The ZOZO-TOWN Warranty Period may be extended by a maximum of three (3) days upon request by the Buyer, unless ZOZO-TOWN determines in its sole discretion whether a longer extension is necessary.

12.4 If for any reason the Seller's bank account cannot be credited and/or the Seller cannot be contacted, ZOZO-TOWN will use reasonable efforts to contact the Seller using the contact details provided by the Seller. If Seller cannot be contacted and Buyer's purchase funds remain unclaimed for more than twelve (12) months after expiration, ZOZO-TOWN will process such unclaimed Buyer purchase funds in accordance with any applicable laws.

12.5 The Seller/Buyer must be the beneficial owner of the Account and transact on the Website only on his or her behalf. ZOZO-TOWN may require the seller or buyer to provide his or her personal data such as a recent identity photo, bank account details and/or any other such necessary documentation for verification purposes including third party payment processing and logistics service provision Verification required by the supplier. The Seller/Buyer hereby consents to ZOZO-TOWN using or providing to third parties his/her personal data to facilitate his/her use of this website. Furthermore, the seller/buyer authorizes ZOZO-TOWN to use his/her personal data to make any inquiries we deem necessary to verify his/her identity through the appropriate entity (such as his/her bank). For more information on how ZOZO-TOWN handles your personal information, please visit our Privacy Policy page.

12.6 The ZOZO-TOWN Warranty is in addition to the obligations of Buyer and Seller under applicable law, but without limitation, these obligations may exceed the provisions of the ZOZO-TOWN Warranty. The ZOZO-TOWN Warranties are not intended or intended to assist Buyer or Seller in meeting their own legal obligations, for which each party will be solely responsible and ZOZO-TOWN disclaims any liability in connection therewith. Without limitation, the ZOZO-TOWN Warranty does not constitute a product warranty.

12.7 Buyer and Seller acknowledge and agree that ZOZO-TOWN’s decision (including any appeal) on any matter concerning the ZOZO-TOWN Warranty is final.

12.8 For the avoidance of doubt, any transactions not conducted on this website will not be eligible for the protection provided by ZOZO-TOWNGuarantee.

13. ZOZO-TOWN Coin Rewards System 13.1 Users may earn Loyalty Points (“ZOZO-TOWN Coins”) by purchasing items on the Website using the ZOZO-TOWN Guarantee System or by participating in other ZOZO-TOWN activities that may be determined from time to time by ZOZO-TOWN (“Qualifying Activities”) based on ZOZO-TOWN Conversion rate at your own discretion. Generally, ZOZO-TOWN Coins will be credited to user accounts upon completion of a successful transaction or activity approved by ZOZO-TOWN. You are eligible to participate in the ZOZO-TOWN Coins reward system if you are a user and your account does not exclude you from participating. 1

Users may earn Loyalty Points ("ZOZO-TOWN Coins") by purchasing items on the Site using the ZOZO-TOWN Guarantee System or by participating in other ZOZO-TOWN activities ("Qualifying Activities") that may be determined by ZOZO-TOWN from time to time in ZOZO-TOWN's sole discretion. Generally, ZOZO-TOWN Coins will be credited to user accounts upon completion of a successful transaction or activity approved by ZOZO-TOWN. You are eligible to participate in the ZOZO-TOWN Coins reward system if you are a user and your account does not exclude you from participating.

13.2 Transactions completed on the website without the use of the ZOZO-TOWN Guarantee are not eligible for the ZOZO-TOWN Coin reward system. ZOZO-TOWN may exclude certain categories of items from the ZOZO-TOWNCoins reward system at its sole discretion.

13.3 ZOZO-TOWN Coins have no monetary value, do not constitute your property, and cannot be purchased, sold, transferred or exchanged for cash. 1 ZOZO-TOWN Coins credited to a buyer have no monetary value, do not constitute the property of the buyer, and cannot be purchased, sold, transferred, or redeemed for cash by the buyer.

13.4 Subject to the ZOZO-TOWN rules and regulations as determined, changed or modified by ZOZO-TOWN from time to time, and subject to any caps imposed by ZOZO-TOWN in its sole discretion, Users may redeem or donate ZOZO-TOWN Coins by sending a request to ZOZO-TOWN and use ZOZO-TOWN Coins to make donations to ZOZO-TOWN offset the purchase price of selected items when purchasing on the Website to a registered charity or as ZOZO-TOWN may recommend from time to time (as the case may be). All refunds will be subject to Section 16.4 of ZOZO-TOWN's Refund and Return Policy.

13.5 The ZOZO-TOWN coins you redeem or donate will be deducted from your ZOZO-TOWN coin balance. Each ZOZO-TOWNCoin has an expiry date. Be sure to check your account details on the website for ZOZO-TOWNCoin balance and expiry date.

13.6 We may tell you from time to time that certain qualifying activities will be rewarded with ZOZO-TOWN Coins. This may include, but is not limited to, purchases you make with participating sellers or under specific promotional offers. We will notify you of the terms of such bonuses (if any) from time to time.

13.7 If you dispute the number of ZOZO-TOWN Coins you earned during a Qualifying Event, such dispute must be raised within one (1) month from the date of the Qualifying Event. We may ask you to provide evidence to support your claim.

13.8 ZOZO-TOWN makes no guarantees and assumes no responsibility for the final tax treatment of ZOZO-TOWNCoin. You need to check with your tax advisor whether receipt of ZOZO-TOWNCoin will affect your tax situation.

13.9 ZOZO-TOWN reserves the right to (i) terminate the ZOZO-TOWN Coins reward system at any time in its sole discretion, and/or (ii) cancel or suspend a user's right to participate in the ZOZO-TOWNCoins reward system, including earning and redeeming ZOZO-TOWN Coins at its sole discretion.

14.ZOZO-TOWN Token Marketing Service

14.1 Sellers may purchase ZOZO-TOWN Tokens in the “Marketing Center” section of the Seller Center (“Marketing Center”) for free distribution to Buyers for marketing purposes. If you are a seller purchasing ZOZO-TOWN Coins, you will be deemed to agree to the terms and conditions set forth in this section and any instructional materials communicated to the seller in writing on this website, Seller Center or otherwise ("Seller Coin Rules" ").

14.2 In order to purchase ZOZO-TOWN Coins, you must be a qualified seller under the Seller Coin Rules. Your account must not be suspended while you are purchasing and disbursing ZOZO-TOWN Coins.

14.3 You can purchase ZOZO-TOWN coins through the payment methods specified in the Marketing Center. Once payment is completed, ZOZO-TOWN Coins will be released to your account within 24 hours for gifting to the buyer, and will expire six (6) months after purchase or such other time as determined by ZOZO-TOWN. Unless otherwise provided in the applicable Seller Coin Rules, you may not cancel your order and/or request a refund after you have purchased ZOZO-TOWN Coins and completed the payment process.

14.4 The ZOZO-TOWN Coin purchased by the seller can only be given to the buyer for free through the promotional channels provided by the marketing center. Under no circumstances may you sell, redeem or otherwise trade ZOZO-TOWN Coins. You agree that, in addition to any other actions or remedies that ZOZO-TOWN may take or enforce, failure to comply with this Section or any Seller Coin Rules may result in, without limitation, forfeiture of your purchased ZOZO-TOWN Coins.

14.5 You understand and agree that ZOZO-TOWN does not guarantee or guarantee that the ratings or sales of your merchandise will increase as a result of the purchase and free distribution of ZOZO-TOWN coins.

14.6 It is recommended that you purchase ZOZO-TOWNCoins only after fully considering your budget and expected advertising goals. Except as otherwise provided in these Terms of Service or the Seller Coin Advertising Rules, ZOZO-TOWN assumes no liability or responsibility for the results or anticipated results of the purchase of ZOZO-TOWN Coins (including, but not limited to, actual expenses and lost profits).

14.7 If, notwithstanding anything in these Terms of Service, ZOZO-TOWN is found by a court of competent jurisdiction to be liable (including gross negligence) for your purchase of ZOZO-TOWN Coins, then LAW MAX will apply and its liability to you or any third party shall be limited to The amount you paid for the relevant ZOZO-TOWN coins.

15. ZOZO-TOWN COIN Cashback Voucher 15.1 Users may receive a coupon entitle them to additional ZOZO-TOWN Coin ("ZOZO-TOWN Coin Cashback Voucher") when making an eligible purchase on the Website. Upon completion of a successful transaction for which an ZOZO-TOWN Coin Cash Back Voucher has been applied, additional ZOZO-TOWN Coins will be credited to the User's account at the exchange rate specified in the terms and conditions of such ZOZO-TOWN Coin Cash Back Voucher ("Additional ZOZO-TOWN Coin Rate") ) or at the sole discretion of ZOZO-TOWN. ZOZO-TOWN Coin credited to the User upon redemption of the ZOZO-TOWN Coin Cashback Voucher shall be subject to the same terms and conditions as regular ZOZO-TOWN Coin (including those relating to expiration 15.2).

ZOZO-TOWN may allow Sellers to generate their own ZOZO-TOWN Coin Cashback Vouchers (each a "Seller Coin Cashback Voucher") that Buyers may apply to purchase eligible items from the Seller's store. If you are a seller generating a Seller Token Cashback Voucher, you will be deemed to have agreed to the terms and conditions set forth in this section.

15.3 When generating Seller Token Cashback Vouchers, the rate for additional ZOZO-TOWN Tokens will be determined by the Seller at its sole discretion. Sellers are solely responsible for the accuracy of the Additional ZOZO-TOWN Coins Rate.

15.4 For each completed transaction for which a Buyer successfully applies for a Seller Token Cashback Voucher, the Seller shall pay ZOZO-TOWN the value of the additional ZOZO-TOWN Tokens credited to the Buyer (the "Token Cashback Price"). Coin Cashback prices are calculated in Singapore dollars as the amount of additional ZOZO-TOWNCoin deposited into the buyer's account divided by 100, rounded to the nearest cent. Coin Cash Back prices are subject to Goods and Services Tax (“Coin Cash Back Tax”) and the Seller is responsible for such Coin Cash Back Tax.

15.5 After the transaction is successful, ZOZO-TOWN shall deduct the coin rebate price and coin rebate tax from the buyer's purchase price, and remit the balance to the seller in accordance with the provisions of Article 12.2. ZOZO-TOWN shall issue a receipt or tax invoice for the Coin Cashback Price and Coin Cashback Tax Amount upon request. For the avoidance of doubt, the Coin Cash Back price and Coin Cash Back tax will apply in addition to the transaction fees and taxes under the Terms of Service.

15.6 The Coin Cashback price and Coin Cashback tax are strictly non-refundable.

16. Delivery 16.1

ZOZO-TOWN will notify the Seller when ZOZO-TOWN receives payment from the Buyer for the purchase. Unless otherwise agreed with ZOZO-TOWN, the Seller shall make the necessary arrangements to deliver the purchased items to the Buyer and provide details such as delivery company name, tracking number, etc. to the Buyer through the Website.

16.2 The Seller must use its best efforts to ensure that the Buyer receives the purchased items (for offline payments) within the ZOZO-TOWN Guarantee Period or the time period specified by the Seller in the Seller Listing, whichever is applicable.

16.3 The User understands that the Seller bears all risks associated with delivery of the purchased items and warrants that he/she has or will obtain adequate insurance to deliver the purchased items. If the purchased goods are damaged, lost or undelivered during delivery, the user acknowledges and agrees that ZOZO-TOWN will not be responsible for any resulting damages, costs, costs or expenses, and the seller and/or buyer will contact the logistics service provider Contact to resolve such disputes.

16.4 For cross-border transactions. Users understand and acknowledge that if the product listing indicates that the product will be shipped from overseas, the product is sold from a seller located outside of Singapore, and the import and export of the product are subject to local laws and regulations. Users should familiarize themselves with all import and export restrictions applicable to a given country. User acknowledges that ZOZO-TOWN is unable to provide any legal advice in this regard and agrees that ZOZO-TOWN does not assume any risk or liability associated with the import or export of such products to Singapore.

16.5 If the Buyer elects to have the purchased items delivered via Singapore Post First Class Mail, all costs of delivering the purchased items shall be borne solely by the Seller.

16.6 If Buyer elects to have purchased items delivered by any other method of shipping, the charges payable to the delivery company ("Shipping") shall be borne by Buyer, Seller and ZOZO-TOWN in a proportion determined by ZOZO-TOWN and ZOZO-TOWN. published on the website from time to time. ZOZO-TOWN shall (i) charge Buyer the Buyer’s shipping percentage, (ii) deduct the Seller’s shipping percentage from the Buyer’s purchase price in accordance with Section 12.2, and (iii) pay the total shipping cost to the Buyer’s shipping company.

16.7 For the avoidance of doubt, any ZOZO-TOWN powered logistics services provided to buyers and sellers for the transportation of overseas goods from outside Singapore to destinations within Singapore, as well as overland logistics services for local freight charges, are provided by ZOZO-TOWN Express Privately or Management is limited.

17. Cancellations, Returns and Refunds 17.1 The buyer may only cancel his/her order before the buyer's purchase price has been paid to the ZOZO-TOWN Guaranteed Account. 17.2 Buyers may apply for returns and refunds (if applicable) before the expiration of the ZOZO-TOWN warranty period, subject to and subject to ZOZO-TOWN's refund and return policies. Please see ZOZO-TOWN's Refund and Return Policy for more information. 17.3 ZOZO-TOWN reserves the right to cancel any transaction on the Website and Buyer agrees that Buyer's sole remedy is to receive a refund of Buyer's purchase monies paid to ZOZO-TOWN's secured account. 17.4

If you have redeemed ZOZO-TOWN Coins for your transaction and you successfully receive a refund in accordance with ZOZO-TOWN's refund and return policy, ZOZO-TOWN will refund the amount you actually paid and credit your account separately for any redeemed ZOZO-TOWN Coins.

17.5 ZOZO-TOWN does not monitor the cancellation, return and refund process of offline payments.

17.6 Refunds to buyers shall be made to their ZOZO-TOWNPay wallet within five (5) days of approval of the return or refund request.

18. Seller’s Responsibilities 18.1

Sellers should properly manage and ensure that prices, product details, inventory quantities, sales terms and conditions and other relevant information are updated in a timely manner on the seller's listing, and they must not publish inaccurate or misleading information.

18.2 The price at which the items are sold will be at the sole discretion of the Seller. The price and shipping charges for the items shall include all amounts charged to the Buyer such as sales tax, VAT, customs duties, etc. and the Seller shall not additionally and separately charge such amounts to the Buyer.

18.3 Seller agrees that ZOZO-TOWN may, at its sole discretion, participate in promotions through reductions, discounts or refunds or other means to induce transactions between Buyers and Sellers. The final price actually paid by Buyer will be the price to which such adjustments are applicable.

18.4 In order to promote the sales of the items listed by the seller, ZOZO-TOWN may publish such items (adjusted prices) on third-party websites (such as portals and price comparison websites) and other websites (domestic or foreign) operated by ZOZO-TOWN. ZOZO-TOWN.

18.5 The Seller shall issue receipts, credit card receipts or tax invoices to the Buyer upon the Buyer's request.

18.6 The Seller acknowledges and agrees that the Seller will be responsible for payment of all taxes, duties and duties on the goods sold and that ZOZO-TOWN is unable to provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, sellers are advised to seek professional advice if in doubt. 18.7 The Seller acknowledges and agrees that any violation of any ZOZO-TOWN policy by the Seller will result in a series of actions as described in Section 7.1. 19. Paid Advertising 19.1 ZOZO-TOWN provides keyword advertising ("Keyword Ads") and other advertising services, including participation in flash sales ("Flash Sale Ads") (Keyword Ads and Flash Sale Ads are hereinafter collectively referred to as "Paid Ads") which of

Paid advertising sites and other sites. Sellers can purchase paid advertising services. ZOZO-TOWN provides paid advertising services in accordance with these Terms of Service and any explanatory materials posted on this website, paid advertising websites or otherwise communicated to sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase paid advertising services agree to be bound by the paid advertising rules. If you do not agree to be bound by the Paid Advertising Rules, please do not purchase any Paid Advertising Services.

19.2 In order to purchase Paid Advertising Services, you must be a qualified seller under the Paid Advertising Rules. Your account may not be suspended while you purchase and pay for paid advertising services.

19.3 You can purchase paid advertising services by purchasing advertising credits ("Advertising Credits") on paid advertising websites or other websites, and ZOZO-TOWN will deduct the fees paid for the Paid Advertising Services from the Advertising Credits. All advertising credits are subject to Goods and Services Tax and expire six (6) months after purchase or such other time as determined by ZOZO-TOWN. Unless otherwise provided by the applicable paid advertising rules, you may not cancel your order and/or request a refund after purchasing advertising credits and completing the payment process.

19.4 If your advertising points balance is lower than the amount you set ("Advertising Points Minimum Amount"), you can also choose to automatically recharge your advertising points through your seller wallet ("Advertising Points Recharge Function"). When activating the advertising points recharge function, you can select the minimum amount of advertising points and the recharge amount, and you agree to debit your seller wallet in accordance with Article 10 of these Terms of Service.

19.5 You may choose to purchase keyword advertising services when listing an item for sale or subsequently. When you purchase keyword advertising, you can set different budgets, keywords, marketing cycles, etc. for each project according to the paid advertising rules. The keyword advertising service for each item will be activated and will expire on the corresponding date set by you (the "Paid Advertising Period"). If a product is sold or not put on the shelves within the paid advertising period you set for that product, you will not have the right to transfer the remaining paid advertising period or advertising credits to other products. Advertising credits will also not be refunded.

19.6 You can choose to purchase Flash Deal advertising services within the time period specified by ZOZO-TOWN. When you purchase Flash Deal Advertising Services, you may specify items to be included in the Flash Deal and ZOZO-TOWN may, in its sole discretion, include such items in the Flash Deal. Advertising credits once used are not transferable to other items, regardless of whether those items are sold/unsold or not listed during the flash sale period. Advertising credits will also not be refunded.

19.7 The items you list on the Site must comply with all relevant laws and regulations, paid advertising rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that ZOZO-TOWN reserves the right to immediately remove any listings that violate any of the foregoing and that any paid advertising fees you have paid or advertising credits used by you for any listings removed pursuant to Section 18.7 will not be refunded. ZOZO-TOWN will not be liable for any losses caused by the deleted products in Article 18.7.

19.8 You understand and agree that ZOZO-TOWN does not guarantee or guarantee that the ratings or sales of your products will increase due to paid advertising services.

19.9 It is recommended that you purchase paid advertising services only after fully considering your budget and expected advertising goals. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, ZOZO-TOWN does not assume any liability or assume any liability (including, but not limited to, actual expenses and lost profits) for the results or anticipated results of any Paid Advertising. Advertising Services.

19.10 If, notwithstanding anything in these Terms of Service, a court of competent jurisdiction finds that ZOZO-TOWN is liable (including gross negligence) for any Paid Advertising Services, then, to the maximum extent permitted, your liability to you or any third party shall be limited to the extent that you The amount paid for paid advertising services.

20. Purchase and Sale of Alcohol 20.1 ZOZO-TOWN permits the purchase and sale of alcoholic products ("Alcohol") on the Website, subject to the terms and conditions of this Section 19. If you are a purchaser of alcohol ("Alcohol Purchaser"), you will be deemed to have agreed to the terms and conditions in this Section 18 when you purchase alcohol on this website. Likewise, if you are an approved seller of alcohol ("Alcohol Seller"), you will be deemed to have agreed to the terms and conditions in this Section 18 when you sell alcohol on the Site. 20.2 If you are a buyer of alcohol: (i) You represent and warrant that you and (if applicable) the person receiving the alcohol (the "recipient") are over 18 years of age; (2)

You must not require alcohol to be delivered to any public place (as that term is defined in the Liquor Control (Supply and Consumption) Act 2015 (as amended from time to time)); and

(iii) If requested by the Alcohol Seller or ZOZO-TOWN (or its agents), you and/or the Recipient shall provide photographic identification for age verification purposes.

20.3 If you are a seller of alcohol, you represent and warrant that:

(i) You hold all necessary licenses and/or permits for the sale of alcohol through the Site and shall provide ZOZO-TOWN with copies of such licenses and/or licenses and supporting documentation promptly upon request for verification; and

(b) All information and documents provided to ZOZO-TOWN are true and accurate.

20.4 When delivering alcohol to a purchaser of alcohol:

(i) Shipping Agent reserves the right to require valid photo identification for age verification; and

(ii) ZOZO-TOWN (via the delivery agent) reserves the right to refuse delivery of alcohol if the alcohol buyer and/or recipient appears intoxicated or is unable to provide valid photo ID for age verification purposes.

20.5 Each Alcohol Buyer and Alcohol Seller each agrees to indemnify ZOZO-TOWN and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners and employees (collectively, the "Indemnified Parties" ) to indemnify, defend and hold harmless. and against any Indemnified Party arising out of or relating to: (a) any inaccuracies or breaches of its representations in Section 19.2 and/or Section 19.3 (as applicable); (b) the violation of any law or any rights of a third party.

21. Transaction fees 21.1

ZOZO-TOWN charges a fee ("Transaction Fee") for all successful transactions completed on the Website. Closing costs are the responsibility of the seller and are calculated as two percent (2%) of the buyer's purchase price, rounded to the nearest cent. Transaction Fees are subject to GST (“Tax”) for which the Seller is responsible.

21.2 For Sellers located outside of Singapore, ZOZO-TOWN charges a fee for all successful transactions completed on the Website (the "Cross-Border Fee"). Cross-border fees are borne by the seller and are calculated based on the rates notified to the seller from time to time on the website.

21.3 For Sellers who sell products on the Platform via the Shopify API, ZOZO-TOWN will charge a fee (the "Shopify Transaction Fee") for all successful transactions completed on the Website. Shopify transaction fees are borne by the seller and are calculated as one-half percent (1.5%) of the buyer's purchase price, rounded to the nearest cent. Shopify transaction fees are subject to GST (“Shopify Tax”), and Sellers are responsible for such Shopify Tax. For the avoidance of doubt, Shopify Transaction Fees and Shopify Taxes apply.

21.4 Upon successful transaction, ZOZO-TOWN shall deduct transaction fees, taxes, cross-border fees, Shopify transaction fees and Shopify taxes (if applicable) from the Buyer's purchase amount and remit the balance to the Seller in accordance with Section 12.2. ZOZO-TOWN shall issue receipts or tax invoices for transaction fees, taxes, Shopify transaction fees, and Shopify taxes upon Seller's request. For sellers located in Singapore, these tax invoices can be obtained from Seller Central.

22. Overseas supplier registration

22.1 For sellers selling digital services overseas that fall within the scope of the Overseas Supplier Registration Regime (“Overseas Digital Services Sellers”), the digital services provided to buyers (i.e. individuals and non-GST registered businesses) are subject to GST (“OVR GST”). amount"). If the Buyer is registered for GST, it is the responsibility of the GST registered Buyer to provide ZOZO-TOWN and the Seller with his GST registration number as proof that he is indeed registered for GST. From 1 January 2023, the scope of the overseas supplier registration regime will be expanded to include non-digital services that can be supplied and received remotely, as well as low-value goods sold by sellers outside Singapore.

22.2 ZOZO-TOWN shall withhold and promptly remit the appropriate OVR GST amount to the taxing authorities. Overseas digital service sellers should ensure that all applicable taxes (if any) charged on the sale of digital services are properly applied. Overseas Sellers of Digital Services shall cooperate and endeavor to provide ZOZO-TOWN with all necessary information to comply with applicable tax requirements under the Overseas Supplier Registration Regime. From 1 January 2023, the scope of the overseas supplier registration regime will be expanded to include non-digital services that can be supplied and received remotely, as well as low-value goods sold by sellers outside Singapore.

23.Controversy

23.1 If there is a problem with the transaction, it should be resolved in accordance with ZOZO-TOWN's policies.

23.2 Each Buyer and Seller undertakes and agrees not to litigate or otherwise assert any claim against ZOZO-TOWN or its affiliates (unless ZOZO-TOWN or its affiliates are the sellers of the products subject to the claim) in connection with any Transaction. THE SITE OR ANY DISPUTES RELATING TO SUCH TRANSACTIONS.

23.3 Users covered by the ZOZO-TOWN Guarantee may send a written request to ZOZO-TOWN to assist them in resolving issues arising from their transactions. ZOZO-TOWN may, at its sole discretion, take all necessary measures to help users resolve disputes and assumes absolutely no liability to sellers and buyers. For more information, please see ZOZO-TOWN's Refund and Return Policy.

23.4 To be clear, the services provided under clause 23 are only available to Buyers covered by the ZOZO-TOWN Guarantee. Buyers purchasing using other payment methods should contact the seller directly.

24. Feedback 24.1

ZOZO-TOWN welcomes information and feedback from our users, which will enable ZOZO-TOWN to improve the quality of services provided. Please see the feedback process below for more information:

(i) Feedback may be provided via email or in writing using the feedback form on the App.

(ii) Anonymous feedback will not be accepted.

(iii) Users affected by feedback should be fully informed of all the facts and given the opportunity to present their case.

(iv) Vague and defamatory feedback will not be accepted.

25. Disclaimer 25.1

The Services are provided "as is" without any warranty, claim or representation of any kind, whether express, implied or statutory, including, but not limited to, warranties of quality, fitness for a particular purpose, or fitness for a particular purpose. There are no warranties arising from a course of dealing, course of performance or course of trade usage. Without limiting the foregoing, and to the fullest extent permitted by applicable law, ZOZO-TOWN does not warrant that the Services, the Site, or the features contained therein will be available, accessible, uninterrupted, error-free, timely, secure or that security defects (such as have) will be corrected, or this website and/or the server that makes the defect available are free of viruses, clocks, timers, counters, worms,

25.2 You acknowledge that to the fullest extent permitted by applicable law, the entire risk arising out of the use or performance of the Site and/or Services rests with you.

25.3 To the maximum extent permitted by applicable law, ZOZO-TOWN has no control over and does not guarantee or assume any responsibility for: (A) the purpose, existence, quality, safety or legality of the items available; or (B) the sale of goods by sellers or payment by buyers of goods Ability. In the event a dispute arises involving one or more Users, such Users agree to resolve such disputes directly between themselves and to the fullest extent permitted by applicable law, Publisher and its affiliates and DAM's affiliates, or in connection with any such dispute.

26. Exclusion and limitation of liability 26.1

To the maximum extent permitted by applicable law, any liability arising under contract, warranty, tort (including, but not limited to, negligence (whether active, passive or constructive), product liability or other liability) at law, equity, statute or otherwise Other causes of action for other reasons:

(i) (A) loss of use; (B) loss of profits; (C) loss of revenue; (D) loss of data; (E) loss of goodwill; or (F) failure to realize anticipated savings, whether direct or indirect of; or

or (ii) any indirect, incidental, special or consequential damages arising out of or in connection with the use of or inability to use the website or services, including without limitation any damages arising therefrom, even if damages are expressly stated.

26.2 You acknowledge and agree that your only right with respect to any problem or dissatisfaction with the Service is to request termination of your account and/or to cease using the Service.

26.3 If, notwithstanding the preceding section, ZOZO-TOWN is found liable (including for gross negligence) by a court of competent jurisdiction, then, to the fullest extent permitted by applicable law, its liability to you or to the lesser of: (A) ANY PAYMENTS DUE TO YOU UNDER THE STORE GUARANTEE;.

26.4 Nothing in these Terms of Service shall limit or exclude liability for death or personal injury caused by the Shopper's negligence, fraud or any other Shopper's liability which cannot be excluded and excluded/excluded.

27. Links to third-party websites and shared videos from YouTube

27.1 Third-party links provided on this website will take you away from this website. These links are provided as a courtesy only and the websites they link to are not controlled in any way by ZOZO-TOWN, so you access them at your own risk. ZOZO-TOWN is not responsible for the contents of any such linked site or any link contained in a linked site, including any changes or updates to such sites. ZOZO-TOWN is providing these links only as a convenience, and the inclusion of any link does not in any way imply or express ZOZO-TOWN's affiliation, endorsement, or sponsorship of any linked site and/or any content thereon.

27.2 ZOZO-TOWN allows you to share videos from YouTube on the ZOZO-TOWN live streaming feature ("YouTube Content"). By sharing YouTube content, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).

28. Your contribution to the Service 28.1

By submitting Content for inclusion on the Service, you represent and warrant that you have all necessary rights and/or permissions to grant ZOZO-TOWN the license below. You further acknowledge and agree that you are solely responsible for any Content you post or otherwise make available on or through the Service, including without limitation the accuracy, reliability, nature, rights clearance, compliance with any laws and regulations associated with any Content contribution. Laws and Legal Restrictions. You hereby grant ZOZO-TOWN and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, copy, distribute, re- Publish, transmit, modify, adapt, create derivative works from, publicly display, and publicly perform such content contributions in any media format and through any media channels in or in connection with the Services, including without limitation, promoting and redistributing portions of the Services (and Derivative Works) without attribution, and you agree to waive any moral rights (and any similar rights anywhere in the world) in this regard. You understand that your Contributions may be transmitted over various networks and changed to conform and adapt to technical requirements.

28.2 Any content, materials, information or ideas you post on or through the Services or otherwise transmit to ZOZO-TOWN in any manner (each, a "Submission") will not be treated as confidential by ZOZO-TOWN and may be disseminated by ZOZO-TOWN or Use without compensation or liability to you for any purpose including, but not limited to, developing, manufacturing and marketing products. By submitting content to ZOZO-TOWN, you acknowledge and agree that ZOZO-TOWN and/or other third parties may independently develop software, applications, interfaces, products, and modifications and improvements thereto that are similar in functionality, code, or other features to those proposed in your submission. idea. Accordingly, you hereby grant to ZOZO-TOWN and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable and transferable license to develop the above-mentioned projects, and to use, reproduce, distribute , republish, transmit, modify, adapt, create derivative works from, publicly display and publicly perform any submission for the Service in any media format and through any media channels, including without limitation, promoting and redistributing portions of the Service (and derivative works thereof) . These Terms do not apply to personal information subject to our Privacy Policy unless you disclose such personal information on or through the Services. In any media format and in any media channel through or in connection with the Services, including without limitation the promotion and redistribution of portions of the Services (and derivative works thereof). These Terms do not apply to personal information subject to our Privacy Policy unless you disclose such personal information on or through the Services. In any media format and in any media channel through or in connection with the Services, including without limitation the promotion and redistribution of portions of the Services (and derivative works thereof). These Terms do not apply to personal information subject to our Privacy Policy unless you disclose such personal information on or through the Services.

29. Third-party contributions to services and external links

29.1 Each contributor of data, text, images, sound, video, software and other content to the Service is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with laws and legal restrictions associated with its content contribution. Accordingly, ZOZO-TOWN is not responsible and shall not regularly monitor or review any Content Contributions for accuracy, reliability, nature, clearance of rights, compliance with laws and legal restrictions. You will not hold ZOZO-TOWN responsible for the acts or omissions of any user, including without limitation content they post or otherwise make available through the Services.

29.2 In addition, the Services may contain links to third-party products, websites, services and offers. These third-party links, products, websites and services are not owned or controlled by ZOZO-TOWN. Rather, they are operated by and are the property of their respective third parties and may be protected by applicable copyright or other intellectual property laws and treaties. ZOZO-TOWN has not reviewed and is not responsible for the content, functionality, security, services, privacy policies, or other practices of these third parties. We encourage you to read the terms and other policies posted by such third parties on their websites or elsewhere. By using the Services, you agree that ZOZO-TOWN will not be liable in any way for your use of, or inability to use, any website or widget.

30. Your representations and warranties You represent and warrant that: (a) you have the legal capacity (in the case of a minor, valid parental or legal guardian consent), right and ability to enter into these Terms of Service and abide by its terms; and (B) the Services will be used only and for lawful purposes in accordance with these Terms of Service and all applicable laws, rules, regulations, directives, guidelines, policies and regulations.

31. Fraudulent or suspicious activity

If ZOZO-TOWN determines, in its sole discretion, that you may have been involved in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect ZOZO-TOWN, other buyers or sellers, other third parties, or you from revocations, chargebacks, claims, fees, fines, penalties and any other liability. Actions we may take include but are not limited to the following:

(a) We may close, suspend or restrict your access to your account or Services, and/or suspend the processing of any transactions;

(b) we may suspend your ZOZO-TOWN Guarantee;

(C) We may hold, apply or transfer funds in your account as required by judgments and orders affecting you or your account, including judgments and orders issued by courts in Singapore or elsewhere against ZOZO-TOWN;

(d) we may refuse to provide services to you now and in the future;

(e) We may hold your funds for such period as is reasonably necessary to protect ZOZO-TOWN or third parties from liability risks, or if we believe that you may be engaging in potentially fraudulent or suspicious activities and/or transactions.

For the purposes of this section:

A "chargeback" is a request submitted directly by a buyer to his or her debit or credit card company or debit or credit card issuer to invalidate a payment.

"Claim" means a challenge to a payment submitted directly to ZOZO-TOWN by Buyer or Seller.

"Reversal" means that ZOZO-TOWN reverses a payment because (a) the payment was invalidated by the sender's bank, (b) was sent to you in error by ZOZO-TOWN, (c) the sender of the payment is not authorized to send the payment (for example: the sender used a stolen credit card), (d) you receive payment for activity that violates these Terms of Service or any other ZOZO-TOWN policy, or (e) ZOZO-TOWN decides to file a claim against you.

32. Compensation

You agree to indemnify, defend and hold ZOZO-TOWN and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") harmless from any and All claimed injuries, actions, actions and proceedings and all related liabilities, damages, settlements, fines, penalties, costs and expenses (including without limitation any other dispute resolution fees) by any Indemnified Party arising out of or relating to (a) any transaction conducted on this website, or any dispute related to such transaction (unless ZOZO-TOWN or its affiliates are the seller in the transaction to which the dispute relates), (b) ZOZO-TOWN Warranty, (c) Escrow , operate, administer and/or administer the Services by or on behalf of ZOZO-TOWN, (d) your breach or violation of any provision of these Terms of Service or any policy or guideline referenced herein, (e) your use or misuse of the Services, ( f) your violation of any law or any rights of a third party, (g) any content you upload.

33. Severability If any provision of these Terms of Service is deemed unlawful, void or for any reason unenforceable under the laws of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not Any remaining provisions that would affect the validity and enforceability in any other jurisdiction, as well as the validity and enforceability of the relevant provision under the laws of any other jurisdiction.

34.Applicable law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflicts of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act are expressly excluded to the extent applicable. Except as otherwise required by applicable law, any dispute, controversy, claim or disagreement arising out of or relating to these Terms of Service against ZOZO-TOWN or any indemnified party under these Terms of Service shall be submitted and final Submissions shall be settled by arbitration in Hong Kong under the Hong Kong International Arbitration Center Arbitration Rules then in effect, which rules are deemed to be incorporated by reference into this Section. There will be one (1) arbitrator and the language of arbitration will be English.

35.General provisions

35.1 ZOZO-TOWN reserves all rights not expressly granted herein.

35.2ZOZO-TOWN may modify these Terms of Service at any time by posting revised Terms of Service on this website. Your continued use of the Site following the posting of such changes constitutes your acceptance of such revised Terms of Service.

35.3 You may not assign, sublicense or transfer any rights granted to you or subcontract any of your obligations under this Agreement.

35.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or agency relationship between you and ZOZO-TOWN, nor shall it authorize you to bear any costs or liabilities on behalf of ZOZO-TOWN.

35.5ZOZO-TOWN's failure at any time or times to require performance of any provision of this Agreement will in no way affect its right to later enforce that provision unless such provision is waived in writing.

35.6 These Terms of Service are for the sole benefit of you and us, and not for the benefit of any other person or entity, other than ZOZO-TOWN’s affiliates and subsidiaries (and ZOZO-TOWN and its affiliates and subsidiaries’ respective successors and assigns).

35.7 The terms set forth in these Terms of Service and any agreements and policies contained or referred to in these Terms of Service constitute the entire agreement and understanding between the parties with respect to the Services and the Website, and supersede any prior agreements or understandings between the parties with respect to such subject matter. The parties also hereby exclude all terms implied in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, promise, undertaking or guarantee of any person other than as expressly provided in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights, and remedies that it might otherwise have with respect to any of the foregoing but for this Section.

35.8 You agree to comply with all applicable laws, rules, regulations and guidelines relating to anti-bribery and corruption, including without limitation the United States Foreign Corrupt Practices Act and the Hong Kong Anti-Corruption Act, and acknowledge that you have and should establish the policies necessary to ensure compliance with such requirements All policies and procedures.

35.9 If you have any questions or concerns about these Terms of Service or any issue raised on these Terms of Service or the Site, please contact us at

Legal Notices: Please send all legal notices to the “General Counsel.”

I have read this Agreement and agree to all of the above terms and any amendments thereto. By clicking the "SIGN UP" or "CONNECT TO FACEBOOK" button during the registration process, I understand that I am creating a digital signature that I hope has the same power and effect as if I were to manually sign my name.

Last updated: February 8, 2024