Q1. Can I place a sample order? A1: Yes, we welcome sample order to test and check quality. Mixed samples are also acceptable.
Q2. What about the lead time?
A2: A sample order requires 3-5 days; mass production time takes 2-3 weeks, depending on the order quantity & styles.
Q3.How do you ensure the quality?
A3: We have our own professional quality inspection team, if the defective rate is above 2%, we will take the responsibility for any quality problems caused by our side.
Q4. How long the plating color will be keep?
A4:Our products' color can keep 2 to 3 years or even longer,because of our pvd gold plating technology.
Q5. Do you offer after-sales warranty service?
A5:Yes, We provide 24 hours after-sales service, we offer half to 1 week after-sales warranty service, but you need pay the shipping fee.
Q6. The jewelry design and logo can be customized?
A6:Yes, Welcome to customize your own design, our products will also be a good choice .
Q7. What is the payment term?
A7: Our payment term are Trade Assurance, T/T, L/C at sight.
Q8: How to deal with the faulty?
A8: Firstly, our products are made with strict quality control to ensure that each piece you receive is golden piece. Secondly, for any defective product, we will offer you credit, replacement or refund.