Q. Are you a manufacturer or trader?A. As a manufacturer and exporter of diamond and jewellery products, we have our own production facilities where we manufacture the products in-house. We also handle the exporting process to ensure timely delivery to our customers worldwide.
Q. Do you provide samples to customers? If yes, what are the terms for it?
A. Yes, we understand the importance of evaluating the quality and design of our products before making a purchase. We provide samples to our customers upon request. The terms for obtaining samples may vary based on the specific requirements and the nature of the product. We typically charge a nominal fee for samples and shipping, which can be adjusted against future orders.
Q. What are your advantages? Why should we buy from you?
A. There are several advantages to buying from us as a manufacturer and exporter of diamond and jewellery products:
1. High-quality craftsmanship: We take pride in our skilled artisans who meticulously craft each piece with attention to detail, ensuring superior quality.
2. Extensive product range: We offer a wide range of diamond and jewellery products, including rings, earrings, necklaces, bracelets, and more. Our diverse collection caters to various styles, occasions, and budgets.
3. Customization options: We provide OEM and customized services, allowing you to personalize designs, materials, and gemstone choices to meet your specific requirements.
4. Competitive pricing: As a direct manufacturer, we eliminate the middleman, enabling us to offer competitive prices without compromising on quality.
5. Timely delivery: We understand the importance of timely delivery, and we strive to ensure that our products reach our customers within the agreed-upon timeframe.
6. Excellent customer service: Our dedicated customer service team is committed to providing prompt and reliable assistance throughout the buying process, addressing any queries or concerns you may have.
Q. How do you guarantee your product quality?
A. We have stringent quality control measures in place to ensure the highest standards of product quality. Here's how we guarantee our product quality:
1. Sourcing of materials: We procure diamonds and other gemstones from reputable and ethical sources to ensure their authenticity and quality.
2. Skilled craftsmanship: Our experienced artisans possess exceptional skills and undergo regular training to maintain the highest level of craftsmanship.
3. Quality inspections: Our products go through rigorous quality inspections at various stages of the manufacturing process. This includes checking the gemstone settings, metal purity, finish, and overall aesthetics.
4. Certification: We provide appropriate certifications for our diamonds and gemstones, such as GIA (Gemmological Institute of America) certificates, to authenticate their quality and characteristics.
5. Customer satisfaction: We value our customer's satisfaction and feedback. If any issues arise with our products, we have a dedicated after-sales service to address and resolve them promptly.
Q. Can you provide OEM/customized service? Which are they? Please name them.
A. Yes, we provide OEM (Original Equipment Manufacturer) and customized services to cater to the unique requirements of our customers. Some of the customization options we offer include:
1. Design customization: We can modify existing designs or create entirely new designs based on your preferences.
2. Gemstone selection: You can choose from a wide range of gemstones, including diamonds, sapphires, rubies, emeralds, and more, to create a personalized piece.
3. Metal selection: We offer various metal options, such as gold (in different colours), platinum, and sterling silver, allowing you to select the metal that best suits your style and budget.
4. Engraving: We can engrave personalized messages, names, or symbols on jewellery pieces to add a sentimental touch.
Please note that specific customization options may vary based on the product and feasibility. We work closely with our customers to understand their requirements and provide customized solutions accordingly.