Q: I' m interested in a custom pendant, do you support customization?
A: Sure, please tell us what style you want? what material you want?(Brass or S925 Sterling silver) ; what stones you want?(Cubic Zircon or Moissanite); what size you want? what color you want?
Q : I want to customized a pendant in S925 with Moissanite, but I am worried about the quality of moissanite.
A: All our moissanite gemstones are D Color, VVS Clarity, excellent cut, every moissanite diamond is 100% pass the diamond tester, you don't need to worry.
Q: I want to custom "RICH" pendant in rose gold and want a custom "goat" bail, can you make it?
A: Yes, we can make it, please show us the "goat" bail you want.
Q: I have the 20mm cuban link chain, can you make my pendant bail fit the 20mm width cuban chain?
A: Off course, we can do it.
Q: Can you get the letters in two rows instead of straight across?
A: Yes, we can make this pendant in 2 rows, but you need to leave us message before you place an order.
Q: The pendant coming with a chain?
A: If you need a cuban chain or tennis chain, you need to purchase by yourself.
Q: The back of pendant is hollow or solid?
A: We make it Hollow at back by default, if you want solid at design, please remember to tell us your request.
Q: When can i see the 3D designs if i place an order?
A: Our designer will make out 3D design in 48 hours, we can send you the 3D design for preview, if you don't like it, we can ask our designer change it for you.
Q: How long does it take to produce?
A: The whole production need to take about 25-30 Days.
Q: How long does it take to ship?
A: We will ship it by Fast Shipping or Standard Shipping, the Fast Shippingwill take 3-7days, Standard Shipping will take 16-20days.